Page Under Construction
Self Help Section
This page will contain simple checks that you can carry out to help resolve more of the common issues that you may have, hence saving you time and money.
How to diagnose common problems with deskjet printers
Please be aware that is intended to only help you assist with basic printer repair and maintenance. If you are in doubt about your ability to perform any sort of printer repair, or if performing the repair will void the manufacturers warranty, then why not leave it to us to do this for you, for a free quote either Email Us or Tel: 0115 8777781 / 07531243119
The most common problem with printing is the quality of the print out, which can be very poor, this is shown by horrizontal white lines through the printout, these white lines are due to the ink being clogged up in the nozzles, some models of printers have the print heads built into the ink cartridges, this is ok when you want to replace your ink cartridges, but what if your cartridge is still quite full?
This sometimes could be solved by cleaning your print head, using a cotton swob to rub some alcohol onto the surface of the print head, as alcohol is a solvent this will usually help to disolve any ink build-up that maybe clogging the print head, after cleaning the print head with alcohol, use some paper wipes to gently wipe away any excess ink of the print head, when you have done this and everything is dry, turn on the printer and run the printer's cleaning process, check the manufacturers recommendations on how to do this.
Diagnosing a slow computer
One of the common problems relating to your computer running slow, could be to many start-up items running when logging into windows, one way of checking this is by using the microst utility, this comes with all version of windows from windows 98, although not included in windows 2000, but can be run on a windows 2000 machine.
To bring up the utility you need to click on the start menu then on the run box, in there tpye msconfig, (it doesn't matter if you type it upper or lower case) click ok and you should then get the system configuration utility window pop up, as a short cut you can press the windows key and the letter r on your keyboard, to bring up the run box.
Click on the start-up tab at the top,the list of items shown here is what is loaded when logging on your computer the more items listed the longer it will take to logon, as it processes all these items, you will find a lot of these you wont require, carefully go through the list, do not take the ticks of any relating to your antivirus or firewall software or any other that you feel you may need.
Upon unticking some of these items the configuration utility will ask you if you want to restart, you can either select restart now or exit without restarting.
If you still have problems after performing the above, such as your internet running really slow, then it is possible that you could be infected with Malware, please
Number One IT Systems can not be held liable for any damage that may occurr as a result of following these instructions.
Every care has been taken in the
production of this document to ensure that the information contained
herein is accurate. However, Number One IT Systems cannot be held responsible in any way whatsoever for
any errors or omissions.
